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Win the customer / Client SMS

Every text knows which car it's about.

Text customers from Torqy, not a personal phone. Automated texts carry the right link at the right step, and two-way threads stay on the job where the whole counter can see them.

Get early access →See the automated texts →
Approval9:41 AM
In progress10:05 AM
Ready3:48 PM
Paid3:52 PM
Richard GonzalezSO-1001 · 2020 Ram 1500
AUTOMATEDHi Richard, it's Southside Auto. Your estimate for the Ram is ready.Review and approve →9:41 AM
Approved. Any chance it's done today?9:52 AM
Parts land at 1:30, so we're aiming for 4:00. You can follow along here.Track your Ram →10:05 AM · Kim at the counter
AUTOMATEDYour Ram is ready! Pay ahead and skip the counter.Pay $829.41 →3:48 PM
Paid, on my way. Thanks!3:52 PM
2-way
threads with the customer, sent from Torqy
Auto
texts that send the right link at the right step
1thread
per customer, with the job attached
Photos
by text, with sent, delivered, or failed on every message
Automated texts

The right link at the right moment, without a reminder note.

Fifteen editable templates cover the visit, from booking confirmation to the review request. Here are four.

Estimate ready

Approval link

Labor and parts on one page they approve with a tap.

"Your estimate for the Ram is ready. Review and approve →"
Car in progress

Tracker link

Live status in your steps, so they stop calling to ask.

"Follow along here → Track your Ram"
Car ready

Pay link

The invoice from the approved work, payable before pickup.

"Your Ram is ready! Pay $829.41 →"
Next visit

Booking link

Your booking page, for the next oil change or deferred work.

"Book a time that works for you →"
Every template

Fifteen texts you can edit, covering the whole visit.

Client chat welcomeService advisor welcomeBooking confirmationBooking requestBooking request declinedBooking rescheduleBooking cancellationAppointment reminderInspection linkEstimate linkTracker linkTracker step updateReady for pickupPayment linkReview request
Two separate conversations

Customers in one thread. The shop in another.

Client SMS is for the customer. Team chat is for the shop. Both carry the service order, so nobody has to explain which car they mean.

  • CLIENTTexts with the customer, links included
  • TEAMWriters and techs talk on the job
  • RECORDAn audit view of every client thread
Client SMS· Inbox
RG
Richard Gonzalez · SO-1001

Paid, on my way. Thanks!

3:52 PM
AW
Andrew Walker · SO-1020

Go ahead with the pads, thanks

10:12 AM
NL
Nancy Lewis · SO-1023

Is 2pm still good for pickup?

9:30 AM
Questions

Client SMS, answered.

Do writers text from their own phones?

No. Texts go out from Torqy, so the conversation stays with the shop and the job.

Can customers reply?

Yes. Client SMS is two-way, and replies land in the customer's thread.

What can writers send?

Messages, photos, and canned replies for status, scheduling, estimates, pickup, and follow-up that fill in the service order details for you.

What if a customer opts out?

STOP and START are handled automatically, and the thread shows when messaging is disabled.

Is this the same as team chat?

No. Client SMS is with the customer. Team chat is for writers and techs. They stay separate.

Works with

Better together.

Team chatThe shop's side of the conversation Car trackerThe link that ends status calls Approvals & payThe links that close the visit

Every text, with the job attached.

Early access includes hands-on onboarding and founding customer pricing.

Get early access →See pricing