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Products / Service orders

The service order is the job record.

Inspection findings, canned jobs, Nexpart parts, and labor on one order. The customer approves it from a link, and the invoice builds from what they approved.

Get early access →Invoices and pricing
Southside AutoService orderSO-1001
CustomerRichard Gonzalez
Vehicle2020 Dodge Ram 1500
PromisedToday, 4:00 PM
FINDSerpentine belt crackedFrom the inspection
LABORAlternator replacement · 2.4 hCanned job · T. Brooks$300.00
PARTAlternator, remanNexpart · in stock 1:30 PM$412.18
PARTSerpentine beltNexpart$48.60
FEEShop supplies and tax$68.63
Total$829.41
Send approval link
Approvedon link · 9:52 AM
1record
from inspection to invoice, no retyping
3ways
to build it: inspections, canned jobs, or AI help
1tap
for the customer to approve the work
0lost
declined jobs, saved to the vehicle as deferred work
Write it up

From the inspection to "approved" in one place.

Front brake pads3mm
Serpentine beltCracked
BatteryGood
Wiper bladesWorn

Inspections and canned jobs

Inspection forms and canned jobs sit on the same service order, so findings turn into lines in a click.

Alternator, remanIn stock · 1:30 PM
Serpentine beltIn stock · 1:30 PM
Transfer to SO-1001

Parts through Nexpart

Punch out to Nexpart, pick the part, and transfer it back onto the order.

AI help · draft from inspection
+ Front brake pads & rotors1.8 h
+ Serpentine belt0.6 h
EditAdd to order

AI help, writer in charge

AI can help draft on the service order. The writer reviews every line and still owns it.

Approval on a link

"Approved" from the parking lot.

The customer gets a text, opens the estimate on their phone, and approves with one tap. The tech can start before the writer hangs up the next call.

  • CLEARLabor and parts on one page they can read
  • BRANDEDYour shop's name, not ours
  • RECORDEDThe approval lands right on the service order
Client SMS· Richard Gonzalez
Hi Richard, it's Southside Auto. Your estimate for the Ram is ready.Review and approve →9:41 AM
Approved. Any chance it's done today?9:52 AM
Parts land at 1:30, so we're aiming for 4:00.9:54 AM
Southside Auto
2020 Dodge Ram 1500SO-1001
Alternator repl.$300.00
Alternator$412.18
Belt$48.60
Total$829.41
Approve work
Deferred work

"Not today" stays on the vehicle.

Declined work is saved to the vehicle, so it's waiting on the next visit. Torque AI can draft a reminder when it comes due.

2020 Dodge Ram 1500· Vehicle history
VisitWorkStatus
TodayFront brake pads (3mm)Deferred
TodayAlternator replacementApproved
Jun 12Synthetic oil changeCompleted
Jun 12Wiper bladesDeferred
Money

Invoice what was approved. Collect on a link.

  • Invoices built from the approved service order
  • Labor rates and parts markup in a matrix you control
  • Taxes and shop fees on every order
  • Pay-by-link for customers who aren't at the counter

Matrix values shown are an example.

Pricing· Labor rate and parts matrix
Part costMarkupExample
$0 – $25150%$10 → $25.00
$25 – $10080%$50 → $90.00
$100 – $25055%$200 → $310.00
$250+40%$300 → $420.00
Labor rate$125.00 / hr
Questions

Service orders, answered.

Can AI write the service order for me?

AI can help draft on the service order. The writer still owns it and decides what goes to the customer.

Which parts suppliers work with Torqy?

Torqy connects to Nexpart for punch-out and transfer onto the order.

What does the customer see?

A page with your shop's name, the vehicle, and the labor and parts lines, with one button to approve.

Works with

Better together.

Shop floorTechs clock the hours you sold Approvals & payThe links your customer opens Traffic CopWatches every order's promise time

Write it once. Get it approved.

Early access includes hands-on onboarding and founding customer pricing.

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