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Run the floor / Team chat

The whole shop, in one conversation.

Real-time messaging built into Torqy. Direct messages and group chats, photos and files, reactions, and presence, with every service order and customer one slash away. Then save the conversation to the job.

Get early access →Everything it does →
SO-1002Dorothy Lee
Vehicle2024 Honda Accord
StatusWait Part
View service order
Groups
3john, T. Brooks, Kim
4Front counter2
Direct
Jjohn
TT. Brooks1
MM. Ortiz
KKim · counter
john, T. Brooks, KimIn room (4) · Attachments (3)
J
john10:12 AM
Pump's out. Belt is cracked too, customer wants a quote while it's apart.
photo_belt.jpg
B
Brandon M.10:13 AM
Adding it now SO-1002 · Water pump · Dorothy Lee Nexpart says 1:30.
J
john10:14 AM
Holding the bay.
👍 2
T. Brooks is typing
/client Dor
Live
messages, typing, and online, away, or busy status
2commands
/serviceorder and /client drop live links into any message
Hover
any link to preview the job or the customer
1click
to save a conversation to the service order
Everything it does

A full messaging app, built for a shop.

Conversations

Direct and group

Message one person or start a group with whoever's on the job. Unread counts keep you on top of it.

Links

/serviceorder and /client

Search and drop a live link into any message. Hover it to preview the job or the customer.

Media

Photos, files, and GIFs

Drag and drop a photo of the worn part. Thumbnails, upload progress, and a GIF picker built in.

Feedback

Reactions, edits, deletes

React with an emoji, edit a message (it shows "edited"), or delete one you didn't mean to send.

Presence

Online, away, busy

Set your status and see everyone else's, synced across every tab you have open.

Everywhere

A chat widget on every screen

Open chat from anywhere in Torqy without losing your place. Desktop notifications when the tab is hidden.

Save to service order

The conversation becomes part of the job.

Select the messages about a job, pick the service order, and save them. A snapshot lands on the order's Communication tab, so the next writer knows exactly what was decided.

  • SELECTPick the messages that matter
  • SAVESearch the order and attach them
  • RECORDLives on the Communication tab
Save to service order· 3 messages selected
john · 10:12 AMPump's out. Belt is cracked too, customer wants a quote.
Brandon M. · 10:13 AMAdding it now. Nexpart says 1:30.
john · 10:14 AMHolding the bay.
Search orders: SO-1002 · Water pump · Dorothy Lee
Save to SO-1002
From the queue

Message the right person from Traffic Cop.

Every car in Traffic Cop has a Message section: message the technicians, the advisor, or text the customer, without hunting for who's on the job.

SO-1020· Message

Chat with the technician, advisor, or customer.

Message technician(s)Message advisorText customer
Questions

Team chat, answered.

Is this the same as texting customers?

No. Team chat is for the people in the shop. Client SMS is a separate thread with the customer.

Can I message everyone on a job at once?

Yes. Start a group with the people on the job, or use "Message technician(s)" from the car in Traffic Cop.

What does a link show?

Hover a service order link to see the customer, vehicle, and status. Hover a customer link to see their phone, people, and vehicles. Each has a button to open the full record.

Works with

Better together.

Traffic CopMessage a job's techs from the row Shop floorChat from the bay Client SMSThe customer's side of the conversation

Put the whole shop in one conversation.

Early access includes hands-on onboarding and founding customer pricing.

Get early access →See pricing